FAQ


How do I wash my scarf or shawl? It is recommended you have your scarves/shawls dry cleaned. Please see the care instructions here for tips on hand washing garments. 

Are these products cruelty-free? Yes. Because the wool fibers that make pashmina wool are gathered after the goats have shed their inner coat, nor harm or distress ever comes to the animal. 

What is your return policy? We want you to be absolutely thrilled with your purchase.  If you have any concerns with your order, please contact us at customerservice@theelephantplace.com. 

What are the shipping rates? We offer free shipping on all purchases. You will not have any additional shipping charges.

Where does your inventory come from? We find the most beautiful, authentic products from all over the world. Our scarves and shawls come from Kashmir, India, to bring you authentic garments from the original artisans. 

Why does your inventory change? Our offerings are always changing because of the nature of unique, hand-crafted pieces from around the world. We are always finding beautiful new items to add to our selection.

What does two-ply wool mean? Pashmina wool is woven into a very fine layer of fabric.This fabric is often doubled (two-ply) or tripled (three-ply). Each additional ply adds weight and warmth to the garment.